Z1 Enterprises - Feedback on Service

Make sure you are contacting the right place (use Steve and Mikes links). I thought there was some mixup with another company with a similar name.

loudhvx wrote: Make sure you are contacting the right place (use Steve and Mikes links). I thought there was some mixup with another company with a similar name.

It could have been this one...



...same order. Packages labeled NY...invoice labeled Fl.. One UPS and other USPS priority mail. Same Z1 Ent. Had a parts package arrive 2 days ago USPS Pri-mail labeled Z1 Enterprises. .........................Mike

Vroom-vroom!!!

Z1e's problems still exist. It seems finding simple parts such as ignition points/condensers is getting obsolete??? WTF! I asked them why they list the 'left' points and not the 'right' points for a KZ900.

My question via email..."I'm looking for tune up kit/parts for a '76 KZ900. I'm finding the condenser and 'left' points listed in your parts pages. Why no 'right' points?

Thanks for any help or info, ..............................Mike"


Their response..."Hello Mike,

We do apologize for the inconvenience. Our supplier has really let us down, actually a couple of our suppliers. The points will not appear on our shelves for quite a while. When the condensers and RH points are gone that is it. We will be out. However, try this if you are interested you could go to the pointless ignition system. Check out Part# DYDS2-1 on our website. If we can assist further do not hesitate to contact us.
Thanks for your inquiry,
Norton
Customer Service Team"

LOL WHAT??? Blaming it on their supplier(s)? I will not be forced to buy an electronic ignition when these parts should be readily available. I actually have one on hand I can install in my bike, but I want this one to stay stock point system. Anyone else still having Z1e probs? What other reliable outlets for ignition points tuneup parts for KZ900/1000's? Very frustrated in Cali.

Vroom-vroom! .......................................Mike

Rockranch wrote: Z1e's problems still exist. It seems finding simple parts such as ignition points/condensers is getting obsolete??? WTF! I asked them why they list the 'left' points and not the 'right' points for a KZ900.

My question via email..."I'm looking for tune up kit/parts for a '76 KZ900. I'm finding the condenser and 'left' points listed in your parts pages. Why no 'right' points?

Thanks for any help or info, ..............................Mike"


Their response..."Hello Mike,

We do apologize for the inconvenience. Our supplier has really let us down, actually a couple of our suppliers. The points will not appear on our shelves for quite a while. When the condensers and RH points are gone that is it. We will be out. However, try this if you are interested you could go to the pointless ignition system. Check out Part# DYDS2-1 on our website. If we can assist further do not hesitate to contact us.
Thanks for your inquiry,
Norton
Customer Service Team"

LOL WHAT??? Blaming it on their supplier(s)? I will not be forced to buy an electronic ignition when these parts should be readily available. I actually have one on hand I can install in my bike, but I want this one to stay stock point system. Anyone else still having Z1e probs? What other reliable outlets for ignition points tuneup parts for KZ900/1000's? Very frustrated in Cali.

Vroom-vroom! .......................................Mike

P.S. My reply to their reply was as follows............."Thank you for your reply. However I will not be forced to buy an electronic ignition when these parts should be readily available. I have been a loyal Z1e customer for a good many years. I currently have several other items in my cart...however at this time I will cancel my cart and find another outlet for my KZ motorcycle parts. Thanks.

Mike" .................

Vroom-vroom! ..............................Mike

Shows out of stock here too. You might call them.
Steve
z1parts.net/z1-900-kz900-kz1000-ignition-contact-breaker-73-79/
I've done business with these folks too.
www.diablocycle.com/Kawasaki-Z1-and-KZ-I...ion-Tune-Up-Kit.html

Points are getting scarce for everything. My buddy primarly works on Hondas, and he has had nothing but trouble trying to source good points (for the most common bikes around CB350/360 and CB450). He showed me some of the cheap Chinese knockoffs. They come with oval shaped pivot bores instead of round, so the points move in every direction at random during operation... impossible to set correctly. He has to throw them away.

So it may not be a Z1E issue. It may be a universal problem.

Wonder if there's a virtually identical automotive equivalent?

Z1 points had to come from somewhere, and maybe KHI sourced the points from an outside supplier?

Good Fortune!

Perhaps KHI sourced points from from TEC and/or Mitsubishi and maybe others.

Kawasaki part number for points:
LEFT (1&4): 21008-027
RIGHT (2&3): 21008-028

www.google.com/?gws_rd=ssl#q=21008-027

www.google.com/?gws_rd=ssl#q=21008-028

ebay search for either part number produces numerous items.

Amazon search for either part number produces either set for sale.

I don't know which if any of these could be unacceptable knock-offs.

Good Fortune!

Rockranch wrote: Z1e's problems still exist. It seems finding simple parts such as ignition points/condensers is getting obsolete??? WTF! I asked them why they list the 'left' points and not the 'right' points for a KZ900.

My question via email..."I'm looking for tune up kit/parts for a '76 KZ900. I'm finding the condenser and 'left' points listed in your parts pages. Why no 'right' points?

Thanks for any help or info, ..............................Mike"


Their response..."Hello Mike,

We do apologize for the inconvenience. Our supplier has really let us down, actually a couple of our suppliers. The points will not appear on our shelves for quite a while. When the condensers and RH points are gone that is it. We will be out. However, try this if you are interested you could go to the pointless ignition system. Check out Part# DYDS2-1 on our website. If we can assist further do not hesitate to contact us.
Thanks for your inquiry,
Norton
Customer Service Team"

LOL WHAT??? Blaming it on their supplier(s)? I will not be forced to buy an electronic ignition when these parts should be readily available. I actually have one on hand I can install in my bike, but I want this one to stay stock point system. Anyone else still having Z1e probs? What other reliable outlets for ignition points tuneup parts for KZ900/1000's? Very frustrated in Cali.

Yes, their suppliers. That's where they actually get the parts. it's not as if Z1E makes everything by hand in-house, like some weird KZ-centric Santa's workshop.

And no one is forcing you to do anything. You wanted a part that was obviously not in stock; you were offered an alternative. That's it. Not sure why you're so upset about it.

Rockranch wrote: P.S. My reply to their reply was as follows............."Thank you for your reply. However I will not be forced to buy an electronic ignition when these parts should be readily available. I have been a loyal Z1e customer for a good many years. I currently have several other items in my cart...however at this time I will cancel my cart and find another outlet for my KZ motorcycle parts. Thanks.

Mike"

So your response was to be a jerk to a customer service rep who is in no way at fault for the lack of that specific part. Nice.

OTOH they probably won't miss having you as a customer, so that's good.

Nerdy wrote:

Rockranch wrote: Z1e's problems still exist. It seems finding simple parts such as ignition points/condensers is getting obsolete??? WTF! I asked them why they list the 'left' points and not the 'right' points for a KZ900.

My question via email..."I'm looking for tune up kit/parts for a '76 KZ900. I'm finding the condenser and 'left' points listed in your parts pages. Why no 'right' points?

Thanks for any help or info, ..............................Mike"


Their response..."Hello Mike,

We do apologize for the inconvenience. Our supplier has really let us down, actually a couple of our suppliers. The points will not appear on our shelves for quite a while. When the condensers and RH points are gone that is it. We will be out. However, try this if you are interested you could go to the pointless ignition system. Check out Part# DYDS2-1 on our website. If we can assist further do not hesitate to contact us.
Thanks for your inquiry,
Norton
Customer Service Team"

LOL WHAT??? Blaming it on their supplier(s)? I will not be forced to buy an electronic ignition when these parts should be readily available. I actually have one on hand I can install in my bike, but I want this one to stay stock point system. Anyone else still having Z1e probs? What other reliable outlets for ignition points tuneup parts for KZ900/1000's? Very frustrated in Cali.

Yes, their suppliers. That's where they actually get the parts. it's not as if Z1E makes everything by hand in-house, like some weird KZ-centric Santa's workshop.

And no one is forcing you to do anything. You wanted a part that was obviously not in stock; you were offered an alternative. That's it. Not sure why you're so upset about it.

Obviously they don't make parts, however if similar parts are available somewhere else, you wld think they wld make an attempt to find another source for similar parts to keep their customers (new or longtime) coming back, rather than saying ..."when these parts are gone, that's it". Pretty simple actually. Businesses that lose a supplier for whatever product/item it is, they typically find another supplier for like items. That wld indicate a business that's purposely reducing their stock for downsizing purposes. Not good for business if they're planning on staying in business.

Vroom-vroom! .......................................Mike

Nerdy wrote:

Rockranch wrote: P.S. My reply to their reply was as follows............."Thank you for your reply. However I will not be forced to buy an electronic ignition when these parts should be readily available. I have been a loyal Z1e customer for a good many years. I currently have several other items in my cart...however at this time I will cancel my cart and find another outlet for my KZ motorcycle parts. Thanks.

Mike"

So your response was to be a jerk to a customer service rep who is in no way at fault for the lack of that specific part. Nice.

OTOH they probably won't miss having you as a customer, so that's good.

LOL!